Contact Qelvata

Our customer support team can assist with questions about products, orders, shipping, returns, payments, website use, and privacy requests.

Email Support

Email us at service@qelvata.com.

For order-related assistance, please include your order number and the email address used during checkout so we can locate your order efficiently.

Reporting an Order Issue

If an item arrives damaged, defective, incorrect, or incomplete, please include clear photographs of the product, packaging, and shipping label when contacting us. Never send passwords, complete payment-card numbers, or card security codes by email.

Response Time

We aim to respond within 1–3 business days. Responses may take slightly longer during public holidays or periods of unusually high request volume.

Company Information

Xiamen Houhou E-commerce Co., Ltd.
Brand: Qelvata
Phone: +86 17896477798
Email: service@qelvata.com
Address: Room 2107, No. 3, Hengqi Erli, Houxi Town, Jimei District, Xiamen, Fujian, China