Payment Security

At Qelvata, we take the security of your payment information seriously. We use Shopify's secure checkout and trusted payment processing services to help protect your information during the payment process.

Secure Checkout

All purchases made through Qelvata are processed through a secure checkout environment. Payment information is transmitted using industry-standard security measures designed to help protect your information during transmission.

Qelvata does not require customers to send full payment card details, security codes, or banking credentials to us by email, social media, or other unsecured communication channels.

Payment Information

Depending on the payment methods available at checkout, your payment may be processed by Shopify or an authorized third-party payment provider.

Payment details are handled by the applicable payment processor in accordance with its security practices and privacy policy. We do not store complete payment card numbers or card security codes on our own website.

For your protection, please only enter payment information through the secure checkout provided on our website.

Payment Methods

Available payment methods are displayed during checkout and may vary depending on your location, order details, and payment-provider availability.

Before completing your purchase, please review the payment method, order amount, shipping information, and other details shown at checkout.

Protecting Your Account and Payment Information

To help keep your information secure, please:

• Use a secure and private internet connection when placing an order.
• Do not share your payment card number, security code, or account password with others.
• Do not send payment information to Qelvata by email or social media.
• Contact us promptly if you believe your account or order information has been used without your authorization.

Payment Verification

For certain transactions, additional verification may be required by the payment provider or card issuer. This may include identity or payment verification steps designed to help prevent unauthorized transactions and payment fraud.

If a payment cannot be authorized or requires additional verification, the transaction may be declined or temporarily held by the applicable payment provider.

Fraud Prevention

We may use information provided during the checkout process to help process orders, verify transactions, prevent fraudulent activity, and protect our customers and business.

Orders that cannot be successfully authorized or that require additional verification may not be processed until the applicable payment provider completes its review.

Questions About Payment

If you have questions about a payment, an order, or a transaction made through Qelvata, please contact our customer support team.

Email: service@qelvata.com

When contacting us about an order, please include your order number and the email address used at checkout so that we can assist you more efficiently.