Shipping Policy
Qelvata is operated by Xiamen Houhou E-commerce Co., Ltd.
We aim to process and deliver every Qelvata order as efficiently as possible. Please review the shipping information below before placing your order.
ORDER PROCESSING TIME
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
ESTIMATED SHIPPING & DELIVERY TIME
For orders shipped to the United States:
Order Processing Time:
1–3 business days
Estimated Transit Time:
5–10 business days
Estimated Total Delivery Time:
6–13 business days
The total delivery time includes both order processing and transit time.
Please note that delivery times are estimates and are not guaranteed. Delivery may occasionally be delayed due to carrier disruptions, weather conditions, customs processing, public holidays, high shipping volumes, or other circumstances outside our reasonable control.
SHIPPING RATES
Our current shipping rates are:
• Orders under $45 USD: $5.99 Standard Shipping
• Orders of $45 USD or more: Free Shipping
Any applicable shipping charges will be displayed at checkout before payment is completed.
ORDER TRACKING
Once your order has been shipped, tracking information will be sent to the email address used when placing the order.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at:
service@qelvata.com
We will make reasonable efforts to update your shipping information before fulfillment begins. However, we cannot guarantee that changes can be made after an order has entered the fulfillment or shipping process.
Qelvata is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
DELAYED OR LOST PACKAGES
If your package has not arrived within the estimated delivery period, or if tracking information has not updated for an extended period, please contact us at:
service@qelvata.com
Our customer support team will review the shipment status and assist with the appropriate next steps.
DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible and provide:
• Your order number
• A description of the issue
• Clear photos of the damaged item
• Photos of the packaging where possible
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
DELIVERY DELAYS
Occasional delays may occur due to circumstances outside our reasonable control, including:
• Severe weather
• Carrier disruptions
• Customs inspections
• Public holidays
• Peak shipping periods
• Transportation or logistics delays
We appreciate your understanding when these circumstances affect delivery times.
CONTACT INFORMATION
Operating Company:
Xiamen Houhou E-commerce Co., Ltd.
Brand:
Qelvata
Customer Support Email:
service@qelvata.com